The Department Store
335 - 337 The Parade
Beachtown
Auckland 1111
Phone: 09 889 8899
Email: thedepartmentstore@gmail.co.nz
Web: thedepartmentstore.co.nz
24th June 2018
24 Avalon Rd
Wellington 0465
Dear Sir/Madam
I am writing today to complain of the poor service I received from your company on June 24, 2018. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.
I trust this is not the way That Awful Company wishes to conduct business with valued customers. I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Your faithfully,
The Department Store
( 24th june 2018 )
Kia ora Bunnarith
ReplyDeleteThe format of your letter looks great! Just make sure that you are using the information provided in the prompt.
After 'Yours faithfully,' skip a line and include your name and job title (or the name and job title of the person writing the letter -- check the scenario). The date does not need to be repeated at the bottom because it is already at the top. It should be after the recipient's address on its own line. Skip a line before and after.
Ka rawe :)